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Terms & Conditions
Insurance:
Use of facilities at Santa Maria is entirely at the clients risk,
furthermore, the clients must be responsible for the insurance of
themselves and personal effects against all risks. The owners of the
villa cannot in any way be held responsible for loss of life, personal
injury, illness, accidents, or loss, theft or damage to baggage or
personal effects.
Arrivals & Departures:
The villa must be vacated by 11am on
the day of departure. We prefer clients not to arrive before 2.30pm to
give the housekeeper time for a thorough cleaning. It is of course sometimes
possible to arrive earlier or to leave later by prior arrangement.
Appliance
breakdown:
In the unlikely event of an appliance
breakdown
will ensure that the item is repaired or replaced as soon as possible.
Maid Service:
The housekeeper comes for
approximately 2 hours each day Monday to
Saturday. Her duties include general cleaning, bed making and linen changes once
weekly. Cooking, washing-up and personal laundry are not
included. Should you wish for any additional services, please negotiate
with the housekeeper.
Breakages & Damages:
All
breakages to be replaced or paid for to the housekeeper, thank you.
Linen:
All
bed linen, tea towels, bath towels and hand towels are provided.
Beach towels and Poolside towels are not provided. Bath
towels are not to be used as Beach towels or Poolside towels.
Refunds & additional clients:
The villa is
for the use of clients listed on the booking form only. No refunds can
be made for clients who do not stay the entire period of their holiday.
Cancellation charges:
should you wish to cancel your
booking, the following charges will incur:
-
More than 8 weeks prior to departure: Loss of deposit
-
Between 8 and 4 weeks prior
to departure:
50% charge
-
Between 4 and 2 weeks prior to departure:
70% charge
-
Less than 2 weeks prior to departure date:
100% charge
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